Sprint Hands Activation Failed
May 6, 2017 - The phone needs to connect to the data network to get activated. If you have an LTE device or an iPhone, you may be able to activate over a Wi-Fi network, but if you're having trouble try enabling data and disabling Wi-Fi. Restart your phone. It should go into a Hands Free Activation when it restarts.
This article helps troubleshoot activation issues on your HTC Desire 510. You may have activation issues if your phone:. Does not complete hand-free activation. Has trouble activating These steps help identify and resolve the underlying cause. After completing each step, test to see if the issue is fixed.
If you have uncovered an issue that you can't fix, make an appointment at a convenient Sprint Repair center or contact Sprint Customer Care for more help. Verify airplane mode is turned off on the HTC Desire® 510. Press and hold the Power key.
If Airplane mode is ON displays, tap Airplane mode. Verify if coverage is available at your current location. If your HTC Desire 510 has low signal strength, see if your location is within Sprint network coverage on the Sprint coverage map. Update the PRL Keeping your Preferred Roaming List (PRL) up-to-date can improve your network coverage. Swipe to the left to open Device Diagnostics. Look for Network:. Network is in the Passed section: Your phone is connected to the Sprint network.
Network is in the Failed or Flagged section: Update the PRL. From Device Diagnostics, tap System Updates.
Tap Network PRL. After the profile update is complete, tap OK.
Update the data profile If this is not the first time activating your phone or hands-free activation did not complete successfully, update the data profile. Swipe to the left to open Device Diagnostics. Look for Network:. Network is in the Passed section: Your phone is connected to the Sprint network. Network is in the Failed or Flagged section: Update the Data Profile.
From Device Diagnostics, tap System Updates. Tap Update Profile. After the profile update is complete, tap OK. Perform a soft reset. Turn your phone off. Remove the battery. After 30 seconds, reinsert the battery.
Sprint ## Codes Phone Activation
Turn your phone back on. Manually program the phone If hands-free activation did not complete successfully or the data profile did not update, manually program your phone. Manually programming your phone requires a 6-digit programming code. If your phone was activated via www.sprint.com/activate, this code may be found in the activation confirmation email or on the programming instructions page displayed after the activation was processed. From the home screen, tap the Phone icon.
Sprint Hands Free Activation Failed
Dial ## followed by the six-digit code for the handset. The final # will not appear on the screen. Tap Edit Mode. Tap Mobile Directory Number(MDN).
Enter the Mobile Directory Number(MDN), then tap OK. Enter the MSID, then tap OK. Tap Commit modifications. The phone will reboot. Reset network connection If the activation methods above did not work, reset your network connection. From the home screen, tap Phone. Enter ##72786#.
Note: The Final # may not display. Tap Reset, then tap OK. The phone will restart and Hands Free Activation will begin. If you're still having issues, please try the, make an appointment at a convenient Sprint Repair center, or contact Sprint Customer Care for more help.